Policies and Terms of Service
GENERAL CONDITIONS OF HOSTING AND DOMAIN NAME REGISTRATION SERVICE
DOMAIN
The acceptance of these general conditions
implies the conclusion of a contract in which
will be parties:
On the one hand, the commercial company Iberonet Internet sl. registered in the
Alicante commercial register Volume: 2426, Folio: 88
Section: 8 Page: A-64068 Inscription: 1ª
and with the following web addresses www.plusdominios.eu https://en.plusdominios.eu and
www.plusdominios.es hereinafter THE SUPPLIER
And on the other hand, the CUSTOMER whose details are those provided to the
SUPPLIER through the website www.plusdominios.eu https;//en.plusdominios.eu
https://en.hosting.plusdominios.es y
www.plusdominios.es being necessary all the data that is collected for the correct
for the correct provision of the service.
The intervening parties acknowledge that they have sufficient legal capacity and that they are represented
representation with which they act for the
the execution of this document and, to this end,
MANIFEST
That PROVIDER has the means, directly or indirectly, that are necessary to engage in the provision of services and
necessary to engage in the provision of computer and telecommunication
computer and telecommunications products and services, including
including hosting services for web pages and domains.
web pages and domains.
That CLIENT wishes to have an active presence on the Internet and wishes to contract the services
contract the services offered by PROVIDER for this purpose.
Accordingly, by this agreement, the undersigned parties hereby
agree to enter into a contract for the hosting of web pages, with the
with the requirements and under the conditions expressed in the present contract, according to the following
contract, in accordance with the following
CLAUSES
1.OBJECT.
By virtue of this agreement, the SUPPLIER undertakes to make available to the CUSTOMER, and in accordance with the
the CLIENT, and in accordance with the terms of this document, a space for the
in this document, a space for the hosting of
web pages, in accordance with the provisions of this document and according to the
document and according to the characteristics, plans and
prices published on the provider's website, www.plusdominios.eu
https://.en.plusdominios.eu
https://en.hosting.plusdominios.es and www.plusdominios.es, as well as the
complementary services subscribed by the client such as the registration of
the registration of domain names.
The space available for the hosting of the pages
will be that determined in the rates in force at any given time,
in accordance with the provisions of clause 7 of this agreement.
agreement.
2.DURATION
The present contract will come into force from the moment the supplier sends the
the provider sends the access codes to the customer's account.
customer's account. Its duration will be 12 months,
tacitly renewed for equal periods,
unless notice to the contrary is given by either of the parties
30 days in advance of the corresponding expiry date.
the corresponding expiry date.
3.DOMAIN REGISTRATION SERVICE CONDITIONS
The provider will process the registration of the domain name requested by the Client
requested by the Client before the corresponding registry entity.
The SUPPLIER shall not carry out any operation on the order
until payment has been received. Payment will be considered effective
the payment when the bank accredits it by sending the corresponding proof of payment
payment receipt by the customer, clearly indicating the invoice number.
clearly indicating the invoice number.
The domain name entered in any of the forms that the provider makes available to the client in any
the provider makes available to the client in any of its webs for subsequent
registration is irrevocable and can NOT be reversed once the registration has been started.
the registration once it has been started.
The ownership of the domain name is assigned to the person or organization that requested the registration.
It is for this reason that the registration of domains does not allow the consumer to exercise the right of withdrawal.
The SUPPLIER makes available to the customer an extranet called
Customer Area and located at https://hosting.plusdominios.es and
https://en.hosting.plusdominios.es
under SSL security protocol
From this tool the client can manage their products and services, as well as add authorized
services, as well as add authorized e-mail users and modify their fiscal and bank
and modify their fiscal and bank details, as well as view their invoices, download them and
their invoices, download them and send them by e-mail to the authorized e-mail addresses
authorized e-mail that appear in the customer area.
Because the client area is self-managed by the client, it will be the client who is
the client that appears in the client area, the responsible for ALL the payments of the
the payments of the services and products contracted, EVEN in the case
that the client is a DIFFERENT OWNER than the REGISTRANT of the name of any domain, therefore
any domain name, therefore:
The PAYMENT FOR REGISTRATION OR RENEWAL OF A DOMAIN BY THE CLIENT DOES NOT
ACCREDITS ITS OWNERSHIP OF THE DOMAIN,
BEING THE HOLDER ALWAYS, THE COMPANY OR NATURAL PERSON WHO APPEARS IN THE REGISTRY OF THE
REGISTRY OF THE DOMAIN AS OWNER, WHICH IS PUBLIC and can be checked
be checked for .ES domains at
www.nic.es or https://www.dominios.es/dominios/ and for the rest at
any public whois, for example www.whois.sc
Free domain registrations associated with a hosting plan will be considered part of the same hosting plan service.
hosting plan will be considered as part of the same hosting plan service and will not be
hosting plan service and will not be treated as a separate service
as it is treated to independent paid registrations hosted on other servers chosen by the
other servers chosen by the customer.
Given the existence of multiple agencies and companies
registrars around the world, the availability of a domain name in the search form does not
the availability of a domain name in the search form does not
presupposes that this is its true status, and the Client must wait for confirmation of the
the confirmation of the granting of the domain name
domain name before taking any commercial or other action
that presupposes the ownership of the domain name.
Notifications of registration and renewals of domain names will be sent to the
will be sent to the data provided by the applicant by e-mail,
the provider will not be responsible for the non-receipt
receipt of these notifications. The client is the
responsible for communicating to the provider any modification
and to keep them up to date, as well as for any necessary
renewals, if applicable.
The customer is responsible for checking the correct
registration and renewal of domain names within a period of 48 hours
48 h and to communicate any anomaly to the provider.
If for any reason the payment of the renewal of a domain name is not made
renewal of a domain name within the term stipulated in each case, it will be
in each case, it will be automatically cancelled
automatically being available to be requested by a third party or, depending on the
a third party or, depending on the registrar, in REDEMPTION period, which means that a period of time is reserved
which means that a period of time is reserved to proceed to the recovery of this
recovery of this one, after payment of the recovery fee
recovery, 150 euros + VAT
The Client declares that, to the best of its knowledge and belief, neither the registration of the
the domain name requested, nor the manner in which it is directly or indirectly
indirectly used, infringe the rights of third parties, and that the domain name is not
domain name is not registered for any unlawful purpose.
unlawful.
The Client acknowledges that it is up to the SUPPLIER to apply for the domain name
the domain name application to the authorized bodies, but the granting of the
registration of said domain name is the sole responsibility
registration of the domain name is the exclusive responsibility of these bodies. Likewise, the
ownership and ultimate responsibility for the domain names
domain names rests with the Client.
The SUPPLIER shall not be held responsible for any anomaly that may arise
anomaly that may arise in the process of the domain name
domain name registration process that may be due to any of the following causes
due to any of the following causes:
- Delays in access to or delays in the registrar's
registration system of the relevant registering entity.
applicable.
- The loss due to failure
delivery or error in the data provided by the Client to the SUPPLIER.
SUPPLIER.
- The consequences of non-compliance with
consequences of non-compliance with the clauses relating to payment
may arise from the non-fulfilment of the payment clauses.
- Damage arising from
situations of force majeure or fortuitous event.
- In general for any circumstance
that is not attributable to the SUPPLIER.
The provider reserves the right to limit the number of domain name REGISTRATIONS per customer at its discretion,
should this be contrary to its security needs and/or its corporate or commercial policy.
For any controversy that may arise, both in the registration and in the future use of the
future use of the domain name, the Client agrees to be bound by the
Uniform Domain Name Dispute Resolution Policy approved by the
the Uniform Domain Name Dispute Resolution Policy approved by the ICAAN Internet
Corporation for Assigned Names and Numbers www.icann.org , a non-profit, international
international not-for-profit entity responsible for assigning and registering
and register domain names, likewise in the registration of .ES domains, accepts
the registration of .ES domains, you agree to submit to the
Policy of www.nic.es https://www.dominios.es/dominios/ or
any others that may be applicable depending on the
depending on the domain to be registered.
4.AVAILABILITY OF THE ACCOMMODATION SERVICE
The SUPPLIER shall use all the means at its disposal to
to keep the service available 24 hours a day, seven days a week, committing itself
days a week, and undertakes, in the event of a breakdown
to carry out, as soon as it becomes aware of the breakdown, any repairs necessary to
necessary repairs to re-establish the service as soon as it becomes aware of it.
the service. However, the parties state that they are aware of the possibility of temporary
of the possibility of temporary downtime in the
visualization of the pages without any responsibility
the SUPPLIER shall not be held responsible for this.
In any case, if the lack of service is due to causes beyond the control of the
SUPPLIER, such as prolonged interruption of any external supply, failure of the main
external supply, failure of the main nodes of the Network,
social conflicts, actions of third parties, cases of force majeure, acts and omissions of the
force majeure, acts and omissions of the government and any other events that are not directly
that are not directly due to its actions, as well as for the temporary
as well as the temporary suspension of the service due to
equipment upgrades, PROVIDER shall not be liable for any damages caused by
shall not be liable for any damages resulting from the lack of service.
derived from the lack of service.
In the event that the Client publishes pages or documents that may cause disruptions
that may cause disturbances in the service or affect in any way to its normal
affect its normal operation, the SUPPLIER will proceed to disconnect the page in question from the
disconnect the page in question from the service, notifying the Client of the
Customer of the fact of the suspension of the service and of the
causes for the adoption of the measure. At
in no case shall the SUPPLIER be liable for any damage caused by this
damages caused by this suspension, without prejudice to
without prejudice to any legal actions that may correspond to the disruption caused.
disruptions caused.
5.CONTENT OF THE HOSTED PAGES.
The CUSTOMER agrees not to use the service provided by the
SUPPLIER to carry out or incite activities prohibited by the law or good
laws or good customs, and is responsible for extending the compliance of the
compliance with the clauses of this contract to the persons who, by
persons who, by means of their name and password, use the service.
service.
The CLIENT will be responsible for the correct
design, programming and sending of the
sending of the Web pages. The content of the
pages may not be offensive, xenophobic
offensive, xenophobic, incite the infringement of laws or
laws or contrary to good manners, and must respect in all cases the rights
respect in any case the rights that may correspond to third parties and, in particular, those
especially those relating to honour, privacy, intellectual or industrial property, as well as
intellectual or industrial property, as well as the administrative and any other
and any other requirements to which the activity carried out on the
activity carried out on the pages, in particular everything related to the regulations
regulations relating to Information Society Services and protection of personal data.
Information Society Services and personal data
personal data protection, and undertakes to compensate
any expenses that the SUPPLIER may incur as a result of the non-fulfilment of this
non-compliance with this clause, including the costs of
lawyer and solicitor, even if their intervention was not
mandatory.
The SUPPLIER reserves the right not to publish the WEBSITE pages that, in his
WEB pages that, in its opinion, do not comply with the aforementioned limitations,
notifying the contracting party of the suspension of the service
as well as the reasons for such a decision.
6.SERVICE ACCESS KEY AND ITS SECURITY
The SUPPLIER will provide the access codes to the service once the first payment has been made.
the first payment, the CUSTOMER must keep them in the strictest confidentiality.
these in the strictest confidentiality,
assuming any consequence caused by the breach of the same.
of the same.
It is the responsibility of the customer to have updated antivirus in their
equipment (terminals of the CLIENT), to prevent the theft of passwords by
viruses and Trojans in the client's terminals.
Likewise, the client from his control panel can modify the access keys to the
access keys to the different services, so it is OBLIGATION of the customer
the client to modify the passwords periodically and to maintain a policy of security
of security NOT assigning WEAK keys.
In the event that illegal activity is detected in the client's account (hosting plans
(hosting plans, hosting accounts or virtual and private servers) or receiving
hosting plans, hosting accounts or virtual and private servers) or receive a complaint from third parties reporting
third parties reporting such illicit activity, the PROVIDER reserves the right to not
not to publish the WEB pages that, in its opinion, do not comply with the above-mentioned
the aforementioned limitations, and the SUPPLIER will notify the CLIENT's
of the CLIENT of the suspension of the service
as well as the reasons for such a decision. At
the case of NOT RECEIVING ANSWER from the CUSTOMER within 72 hours, the PROVIDER will
hours, the SUPPLIER will invoice the work necessary for the elimination of the files in
work necessary for the deletion of files or software in the CUSTOMER's account that
CLIENT's account that originate the illicit activity. The
SUPPLIER assumes NO liability whatsoever as a result of such temporary suspension of the
temporary suspension of the service.
provider is NOT responsible for any possible damages caused by it.
caused by it.
The SUPPLIER assumes no responsibility for unauthorized access using the passwords assigned to the
access using the passwords assigned to the CUSTOMER.
7.CONSIDERATION
As consideration for the hosting service provided by the SUPPLIER, the
Web pages provided by the SUPPLIER, the CUSTOMER agrees to pay the amount
the CLIENT undertakes to pay to the SUPPLIER, on a monthly or annual basis, the amount
in accordance with the rates in force at any given time at the time of the
in force at all times on the SUPPLIER's website, at the URL and
URL www.plusdominios.com and www.plusdominios.es
The payment of the monthly or annual fee will be due on the invoice date, per month
date of the invoice, per contracted month (from the 1st to the 15th day)
in advance by deposit in the current account that the SUPPLIER will communicate to the
communicates to the CUSTOMER. The SUPPLIER may freely terminate
the contract for non-payment within the agreed period.
Well understood by the contracting parties the special
special characteristics of this type of service, both in terms of
in terms of its constant updating as well as its technical
technical variability, the Client authorises the SUPPLIER to
to modify the amount of the rates, the billing periodicity, as well as the
billing periodicity, as well as the space available for
the hosting of the pages, subject to prior publication
on the aforementioned pages, www.plusdominios.com and
www.plusdominios.es and to notify the Client individually,
by sending an e-mail message, with prior notice to the
e-mail message, with 15 days' notice of the period in which the new
the period in which the new rates come into force.
In the event of a change in rates, billing period or available space, the
billing period or available space, the Client
must notify the SUPPLIER of its desire to terminate the
contract within a maximum period of 5 days,
after which time it will be understood that the Client accepts the new published
the new rates and conditions of use published and notified.
notified. In the event that the Client chooses to terminate the contract
of the contract, this will take effect in the
following billing period from the receipt of the
receipt of the notification of the Customer's
intention to terminate the contract.
If the customer exceeds in the use of the resources and applications included in the
and applications included in the hosting services/plans published at the
published, in the URL www.plusdominios.com and www.plusdominios.es the
SUPPLIER WILL NOTIFY THE CUSTOMER and the CUSTOMER will decide whether to extend or REDUCE
resources and applications according to the prices in force at all times and published at
and published in the URL www.plusdominios.com and
www.plusdominios.es
The customer shall control the space and throughput transferred through the statistics
through the statistics that can be accessed from the
from the control panel.
Hosting plans, hosting accounts or virtual and private servers are services configured on the same server.
and private servers are services configured on the same server, so that the resources of this
resources of this are shared among all customers, so it is forbidden to abuse system resources
abuse of system resources and / or overloading of the server is prohibited, without prior
server, without prior authorization from the provider. In such cases
the provider reserves the right to limit the use of the CPU at its own discretion.
in the event that this is contrary to its security needs and/or its corporate or commercial
security needs and/or to its corporate or commercial policy, including
the provider will monitor the Website and reserves the right to terminate the contract
terminate the contract for abuse of system resources.
Unlimited hosting plans refer to the fact that you can host all the websites and domains
all the webs and domains (previous registration) that you want with their
their corresponding files, that is to say files of the domain itself, NOT
can NOT be used for storage of data-backups ( copies ) or mail more than
30 days
If payment of a fee, either monthly or yearly, have not been accepted by the customer or billing
accepted by the customer or billing contact,
as well as extra charges for excess traffic, disk space or additional work to the
space or additional work to the hosting account, the provider will deactivate the customer's
will deactivate the client's account WITHOUT NOTICE, not being the
the provider will not be responsible for any possible
damages caused by this. Likewise in the cases in which the
cases in which the client communicates the cancellation of the contracted service to the
to the provider, the provider reserves the right to demand the amounts corresponding to the
corresponding to the remaining period of the contract, the provider not making
the provider will not make any change in the client's domain
the cancellation of the contract in force is not regularized.
contract is not regularized.
The provider reserves the right to deactivate the customer's account without prior notice upon
without prior notice upon detecting any indication of
problems in the payment of the service. The return of
a direct debit bill will incur a charge of 5 euros per bill,
which the provider reserves the right to demand from the customer.
The customer has 30 days from the start of his service to cancel the contract with the
service to cancel the contract with the provider. In this case, the
SUPPLIER will refund the totality of the payment made for the
hosting costs, except for the amount related to the registration and management of the
management of said hosting service and the registration and management of any domain name
and management of any domain name, being the costs of return on behalf of the customer.
the client will be responsible for the refund costs.
The 30-day warranty does not apply to renewals or extensions of service.
service.
8.RESPONSIBILITIES
A.Responsibilities of the SUPPLIER.
It will be the responsibility of the SUPPLIER to act with the utmost
maximum diligence in order to provide an efficient service
during an uninterrupted period of 24 hours, and to comply with the points
detailed in this document.
The SUPPLIER is not responsible for the loss or accidental deletion of data.
accidental deletion of data. The Client expressly accepts that, in the event of
the event of loss of the Information for any reason whatsoever, the
any cause whatsoever, the provision of a back-up copy for the purpose of
the provision of a backup copy for the purpose of restoring the Information is at the Client's
risk.
The SUPPLIER shall in no case be liable for the following
for:
Of the content hosted in the space allocated to the CUSTOMER for the
hosting service.
Errors produced by the access providers.
Virus contamination in their equipment, the protection of which is
protection of which is the responsibility of the CUSTOMER.
Intrusions by third parties into the customer's service even if the
PROVIDER has established reasonable protection measures.
Defective configuration by the CUSTOMER.
Damage to equipment (terminals of the CUSTOMER) or misuse of them.
the same.
Interruptions of the service to carry out maintenance work, as well as the
maintenance tasks as well as the change of physical
physical location of your servers.
In the event that the SUPPLIER fails to comply with the commitments undertaken in this
this contract by providing an inefficient service for an uninterrupted period of 24 hours
uninterrupted period of 24 hours, the responsibility of the SUPPLIER will be limited to the
limited to the refund of the money charged for the service/accommodation plan
the service/hosting plan during said period of interruption.
interruption.
B.Responsibilities of the CLIENT.
The CUSTOMER must comply with all the terms and conditions of this contract
of this contract in the exercise of its professional activity,
must also act loyally and in good faith.
The CUSTOMER must comply with the consideration
agreed in this document.
By contracting this service, the CUSTOMER agrees to: By contracting this service, the CUSTOMER agrees to
undertakes to:
Keep a backup copy of your hosting service files at your own expense in order to
hosting service in order to replenish them if necessary.
The CLIENT undertakes to keep the e-mail address provided in the form operative, active and updated.
e-mail address provided in the contracting form for
for communications with PROVIDER, as it is the preferred means of
communication means for the agile and fluid management of the
and smooth management in the provision of the service
of the service covered by this contract. In the event that the client does not
changes, the supplier will not be responsible for any type of damage caused to the
for any type of damage caused to the client due to lack of
communication of renewals or changes in the services.
In any case, in accordance with the provisions of clause 5, the customer is
clause 5, the customer is responsible for the compliance with the
legal compliance in relation to the pages and contents
content hosted and the activity carried out therein, in particular, everything related to the
especially, everything related to the regulation on Services of the Information Society
Information Society and any other regulations
applicable to the client's activity,
undertaking, as a consequence, to indemnify the SUPPLIER from any liability
from any liability demanded by third parties or by the Public Administrations as a
Public Administrations as a consequence of the activity
activity carried out on the hosted pages, including lawyer's and attorney's
lawyer's and solicitor's fees, even if their intervention is not
not compulsory.
The use of distribution lists via unsolicited email (Spam) is
(Spam), is strictly prohibited.
prohibited. The provider reserves the right to deactivate the customer's account without notice
account without notice when indications of such activity are registered.
activity. The customer undertakes to download mail
periodically in the POP and IMAP accounts, collect the mail via a
using a POP client (e.g. Outlook).
The CUSTOMER shall indemnify the SUPPLIER for any expenses that the
the SUPPLIER for any cause for which the CUSTOMER may be
attributable to the CUSTOMER, including the fees and expenses of the
and expenses of the lawyer and solicitor of the SUPPLIER, even in the case of a non
judicial decision that is not final or even if its intervention is not
intervention was not mandatory.
9.CONFIDENTIALITY
Any information or documentation provided by either party to the
either party provides to the other party in the development and execution of this
of this contract shall be considered confidential and exclusive to the
and may not be communicated to third parties without its consent.
consent.
The parties agree to treat this Agreement as confidential.
to this Agreement, and undertake not to disclose to third parties any of its
of its contents without the express consent of both parties.
of both parties.
The parties exclude from the category of
confidential information all information that is disclosed by the
information that is disclosed by the party in possession of it, information that becomes public
public, that which must be disclosed in accordance with the law or with a
laws or a court order or an imperative act of a competent authority, and information
authority and that which is obtained by a third party who is not under any obligation of confidentiality.
under no obligation of confidentiality whatsoever.
This confidentiality obligation continues for two (2) years after the end of this contract.
years after the end of this contract.
Neither party shall acquire any rights to any confidential
to any confidential information or other proprietary
proprietary rights of the other party as a result of this contract.
10.DATA PROTECTION AND USE OF COOKIES
SEE OUR PRIVACY POLICY AT
https://plusdominios.net/privacidad.html
11.MODIFICATION AND TERMINATION OF THE CONTRACT
This contract shall be terminated between the parties for the following reasons: 1.
the following causes:
(a) At the request of either party, by notice given to the other party within 30 days of the date on which the
notice given to the other party 30 days prior to the
days prior to the agreed expiry date.
b) In the event of a change in the service rates, the Customer may terminate the
Customer may terminate the contract by notifying the
notification to the SUPPLIER within 5 days from the notification of the
days following the notification of the
modification of the tariffs. Such termination of the contract
contract will be effective in the following billing period, so that
billing period, so that the new tariffs will not
the new tariffs would not be applicable. In the event of not receiving
notice of termination within a period of
5 days from the notification of the
notification of the change in tariffs, it is understood that the
the Client accepts the new prices and conditions of the service.
service.
c) At any time, in accordance with the provisions of clause 2, the Client may terminate the contract
clause 2, the Customer may terminate the agreement
by requesting cancellation of the service. In any case THE
SUPPLIER will not be obliged to refund the amounts that,
corresponding to periods subsequent to the cancellation of the service, which the Client has
the Client has paid in advance and, in any case, the Client will have to pay the
pay the tariff corresponding to the billing period in which the Customer
in which the cancellation of the service is requested.
d) At any time, the SUPPLIER may terminate the contract, cancelling the service
contract, definitively cancelling the service, in case of non-compliance
breach of the same by the client, or after prior notice in
in accordance with the provisions of clause 2.
clause 2.
12.APPLICABLE LAW AND JURISDICTION
For any litigation incident that may arise as a result of the interpretation, application or
interpretation, application or performance of this contract
execution of the present contract, will be applicable
Spanish law shall be applicable. The parties expressly
expressly waive any other jurisdiction that may correspond to them and, in the
and in the event of not reaching an amicable solution, they expressly submit to the
expressly submit to the Jurisdiction and Jurisdiction of the Courts and
Courts and Tribunals of the city of Benidorm (Alicante) Spain.
IBERONET INTERNET SL. CIF: B-53551313
Rgtro. Mercantile of Alicante Volume: 2426, Folio: 88 Section: 8 Sheet:
A-64068Avd. Andalucia 11 19 CP 03502 Benidorm Alicante
Spain
